Payment & Refund Policy
Payment methods, membership dues, event tickets, and refund terms.
Last Updated: 2026-07-11
Overview
This Payment & Refund Policy outlines the terms for payments made on the Osaka Nightlife Network Platform, including membership dues, event tickets, and other paid services. By making a payment on the Platform, you agree to the terms in this policy. All prices are displayed in Japanese Yen (JPY) unless otherwise stated.
Accepted Payment Methods
We accept major credit cards (Visa, Mastercard, American Express), and other payment methods as displayed at checkout. Payments are processed through PCI-DSS compliant payment processors. We do not store your full card details on our servers. By submitting payment, you authorize us to charge the designated payment method for the amount indicated.
Membership Dues
Membership dues are billed annually in advance. Your membership remains active for the duration of the paid period. Dues are non-refundable except where required by law. If you cancel your membership, it remains active until the end of the current billing period. We will notify you before each renewal with the option to cancel.
Event Tickets
Event ticket prices are set by event hosts. Ticket purchases are confirmed upon successful payment. If an event is cancelled by the host, full refunds will be issued. If an event is rescheduled, tickets remain valid for the new date or may be refunded upon request. Some events may have specific refund terms set by the host.
Refund Eligibility
Refunds may be issued in the following circumstances: event cancellation by the host or platform, duplicate charges, unauthorized fraudulent charges, or where required by law. Membership dues are generally non-refundable. Refund requests must be submitted within 14 days of the charge. Each request is reviewed on a case-by-case basis.
Refund Process
Approved refunds are processed back to the original payment method within 5-10 business days. The timing of the refund appearing in your account depends on your payment provider. To request a refund, please contact support through the Contact & Support page with your transaction details and reason for the request.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in account suspension. If a chargeback is initiated and resolved in our favor, you remain responsible for the original charge plus any applicable fees. We reserve the right to dispute chargebacks we believe are fraudulent.
Changes to This Payment & Refund Policy
We reserve the right to update or modify this document at any time. Any changes will be effective immediately upon posting the revised version on the Platform. We will update the 'Last Updated' date indicated above. Your continued use of the Platform following the posting of changes constitutes your acceptance of the updated document.
Contact Us
If you have any questions, concerns, or requests regarding this document, please contact us at legal@osakanightlife.example or visit our Contact & Support page. We are committed to addressing your inquiries in a timely and transparent manner.
This document is provided for informational purposes and may be updated. This is placeholder content intended to be customized with your organization's specific legal terms.
